Helpdesk Models Explained - Traditional VS IT Focused

Traditional Helpdesk

A group of non IT literate Help Desk operators; typically handling a large volume calls within a strict work-flow pattern, where the operators have very basic knowledge and do not come from a technology background. Tekspace does not provide this service.

IT Helpdesk or Service Desk

An experienced group of certified Help Desk Support engineers, that are capable of solving most application and hardware oriented IT issues; or as necessary, escalate the issue to a senior resource. The IT Help Desk or Service Desk is part of Tekspace's core capability; used by all of our clients.

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