What You Should Expect from Your IT Support Provider

With every year that passes, the way we do business becomes more digital – more reliant on the technology platforms that underpin each of our businesses. So, choosing your IT support provider should be given careful consideration, right? But not everyone sees it this way. And this is problematic.

Opting to partner with a negligent, misinformed or poorly run IT support provider can have a devastating impact on your business.

 

Clear Signs Your IT Support Provider Hasn’t Got What It Takes

If you’re unsure as to whether your current provider is fulfilling their role correctly, keep an eye out for some of the tell-tale signs that it may be time to seek support elsewhere:

  • A lack of communication can not only be extremely frustrating, but a clear sign that your IT support provider isn’t able to fulfil your business needs. They may have grown their client base at a rate they simple can’t keep up with. Or perhaps resources have been invested into their larger clients, meaning they are unable to fully support their other, smaller partners. Either way, there should always be an open channel communication – especially in times of emergency. Downtime can cost companies dearly if not addressed immediately – something your provider should be well-aware of.
  • Constant break-fix support can often incentivise solving problems quickly because the client is paying by the hour. This means that engineers often find and apply band-aid solutions, leaving the root cause unaddressed. At Tekspace, our fixed-price model means that clients don’t pay by the hour, and it’s in our interest to ensure that root causes are investigated and solved permanently. If, as a client, you are consistently suffering from performance drops, disconnects, or anything that interrupts your services, the IT support provider is failing to provide the minimum service level they should. Whether that’s fixing and updating or making sure everything is optimised in the first place.
  • Being a little too eager to push new products or services, rather than optimising existing ones, can be a worrying sign. They are then taking on the role of a reseller, rather than a service provider. Of course, some IT support providers will offer new products and services, and for good reason, but this is something to be aware of.

 

Your Trusted IT Support Provider

At Tekspace, we were working with computers before we could walk, well, maybe not literally, but you get the idea. We have decades of experience under our belts, working with clients across a multitude of different sectors, which is why we were voted as one of the Top 50 Azure Partners in Australia. We have always put our customers first, and abide by our four founding principles of business:

  • People First
  • Do it Right the First Time
  • Embrace Change
  • Be Kind. Everyone is Someone’s Child

So, if you’re looking for a trusted IT support provider to champion your IT, your people and your strategic IT decisions – Tekspace is readily awaiting your call.

Get in touch