Your IT is central to the way you create value for your customers.
That’s why the Managed Service Provider you choose to manage your IT so critical to your success.
Our research has found that for every 25 staff, IT downtime kills 1 FTE of useful time (about 1744 hours) every year. So we came up with the solution.
Ensuring your people have fast access to smart help when they need it, wherever they are.
Regular IT audits benchmark your IT against best practice so we can find and fix the most critical gaps.
Working to identify and resolve incidents before they occur and impact your people.
Make informed business decisions, see IT budget forecasts and get better solutions for less.
Behind your IT is a team of experts whose entire focus is the stability of your systems and the productivity of your people.
Licensing for top antivirus and anti-spam keeps you protected. Over time, we’ll swap them out with better products as they enter the market.
Your people can call the IT helpdesk team as often as they need. For stickier issues, our senior engineers will travel onsite to the problem at no extra cost.
We track every asset for its entire lifecycle. This includes when you purchased it, how much it cost, who has it and when it’s warranty expires.
24×7 Emergency Response Support
Mobile Device Support
Network Support and Management
Security and Software Updates
Network and IT Systems Monitoring
Backup Restore Tests
Staff On-boarding and Exiting
Third Party Vendor Management
Monthly Service Reporting
Printer and Workstation Installations
Every day, an engineer will check your backups to ensure they are working without failure. Once a month, we’ll restore a sample of data from backup to make sure it’s ready when you need it.
Our engineers assess every incident for its severity and impact on your business. Together, these factors determine Response and Resolution timeframes.
Monthly SLA and Uptime reports show how your systems have supported your people and how we have performed against our commitments to you.
The Premium Portal is available for everyone. Reach our team at a moment's notice, see live ticket updates, build custom approval workflows and find smarter ways to work.
Imagine a Managed IT Service that can solve business problems as well as IT problems.
Save between $3k and $50k every year. We’ll help you know more about what you’re buying, whether it’s a good fit and if you’re getting value for money.
Keep your finger on the pulse. We’ll keep you updated when your business could take advantage of new technology.
See a projection of all your IT costs so that you can better prepare for your financial future.
We regularly benchmark your IT against hundreds of best practice standards to identify the gaps.
We’ll show you which issues present the greatest risk so you can decide which to tackle first. As we close the gaps, your IT becomes more stable and your people experience less downtime.
Our process has been designed to help you clearly understand what you are buying, then quickly but smoothly transition your business to our care.
The goal of our first chat will be to work out if we’re a good fit for one another. We’ll set out to learn about your business, what your goals might be and how IT might be holding you back.
If you’ve got an in-house IT team, we’ll speak about our hand-over process or how we can complement one another.
If you’re working with an existing managed service provider (MSP), we’ll help you think about how to manage their expectations and your relationship with them.
Lastly, we’ll help you understand what we do and how we work. This way, you’ll have all the information you need to know whether we’re right for you.
Once we’ve learned about your business, we take a look under the hood of your IT.
This starts by capturing information about your people, how they work and the ways they use IT. From here, we can begin to paint a picture of the underlying IT infrastructure (such as desktop computers, mobile devices and servers).
Now with a complete view of your business and IT, we’ll share what we’ve learned and how we can help. This includes our Managed IT Service plans and what your investment might look like.
Our crystal-clear Service Level Agreement outlines exactly what you’re buying. It also highlights any limitations, and we’ll point out where you might incur extra costs.
More than this, we’ll answer your questions and make sure you’ve got all the information you need to make a comfortable decision.
Oh, and you’ve still not spent a single cent.
Woo-hoo – you’ve selected Tekspace as your MSP!
The very first thing we do is share everything we’ve learned about your business with our service team. Why? Because when they know about how you use IT, they’ll be better placed to help.
Next, we introduce ourselves to your people and pass on the information they need to get IT support.
In the following weeks, we’ll deploy our smart monitoring tools, security software and start our first IT Audit and Risk Assessment.
Whether you’ve got an in-house IT capability or not, outsourcing IT can work for any business.
When you outsource IT, you’re getting many brains for the price of one. These aren’t only technical minds either. You’re upgrading your entire business with deep commercial IT knowledge too.
Working with a Managed Service Provider is a great way to improve IT in your business. Supercharge your IT processes, upskill your in-house IT team or focus them on more critical initiatives.
Finding and comparing MSPs can be hard. We’re here to simplify the process with answers the questions we hear the most about our Managed IT Service.
A Managed IT Service is a mix of outsourced IT services that give your business a robust IT function. It’s like having your own IT department, but with an added strategic layer. We can help by solving technical issues, but we’re also there to help you with strategic guidance.
There are three plans, each more complete than the last, so you can select the plan that best fits your needs. The plan you choose determines your fixed-price per user rate.
Simply speaking, project initiatives make up most of what isn’t included. Beyond this, we have designed our SLA to show what you’re buying. Anything that isn’t in this document is excluded, but we’ll point out where you need to be mindful of common gotchas.
Each month you’ll receive an SLA and Uptime report. These show how your systems have supported your people, and how we’ve performed against our commitments to you.
Yep! Part of why we’re great at cloud migration is that we understand both ends of your journey. Our 10 years as an MSP means we know where you’re coming from, and our cloud-certified team know where you’re going. Learn more about Cloud Migration.
Yes, we sure do. These initiatives will come up as we work together and learn more about where you want to take your business.
Tekspace is a Managed Service Provider (MSP) in Melbourne, Australia. Our office is on St Kilda Road, about 4kms from Flinders Street Station by Tram. Contact us for more details.
We’ve designed our Managed IT Service for small to medium-sized businesses with their headquarters in Melbourne. Our clients often have a national (even international) presence and are in a huge number of industries.