Managed IT Services

When IT performs well, you can too.

Pause for a second. Now imagine a future where your people are focused on serving customers and driving growth, not their IT problems.

Do you know how to get there? We do, and the answers are here.

Get a free 30-minute roadmap session
 
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To start with, we'll give your people quality support, Australia-wide.

Your team will have 24/7 access to skilled, Australian based IT experts who value your time, know who you are and what your company does.

We'll even give priority VIP support for people whose productivity matters most to your business. Maybe for you they're people in the corner office? Or perhaps folks on the factory floor? Whatever the case, the choice is yours.

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Mark W

Five Star Rating

The team at Tekspace always deliver a fantastic service with a positive attitude. They’ve held my hand to troubleshoot and deal with issues involving third-parties, reaching a resolution quickly and efficiently.

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Kate G

Five Star Rating

I deal with Tekspace in the workplace and am always so impressed with how quick they are to deal with issues and communicate progress to us. The guys are always super friendly and awesome to deal with.

But it's not just your technology that makes for a great IT experience.

Here's the secret. It's in the everyday interactions between your people and their technology. It's in the way we communicate with them, keep them updated, and the service they receive every time they need our help.

Outlook inbox with Tekspace Maintenance Email showing success
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That's why we send a welcome pack to every new starter. Everyone who joins your business will know who we are, how we work together, and how they can get support, whenever they need it.

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It's why you'll always know the next step. With every ticket update, we share what's happening next, who owns the action and when it's due to be completed - with phone and email updates along the way.

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Be empowered to do the simple things. Forget your password? No problems. Our password reset portal gives every staff member the ability to change their password at any time.

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And give your feedback directly to the top. Want to tell our CEO what you think? No problems. Everyone in your business will have the contact details of our senior leaders.

"I know that when we pick up the phone to get help, the problem gets fixed. We don’t have to have a conversation about price. Our staff see Tekspace as part of our organisation."

Andrew Gruskin, Director of Investments at Omega Global Investors

Andrew Gruskin
Director of Investments at Omega Global Investors

Tekspace's IT Governance Framework
Tekspace's IT Governance Framework

You can even fine-tune our service to better suit your business.

Instantly use what we've invested countless hours to develop.

The IT Governance Framework is a library of IT policies that you can customise to refine the way our service is delivered, improve your security posture, productivity and staff experience with IT.

Proactive monitoring helps us fix problems before they occur.

We keep a constant, watchful eye over your systems. Not just your devices, but the parts they're made of too. With this level of insight, we can spot potential problems and proactively resolve them before they occur.

System Monitoring
System Monitoring
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David B

Five Star Rating

Working with Tekspace has helped us to think more about IT and what it does for our business. It's also given us better access to a greater breadth and depth of knowledge, which is spread across their entire team.

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Oliver M

Five Star Rating

I've worked with leadership at Tekspace for a number of years now. They've gone above and beyond in meeting my needs. They took the time to understand my business, my customers, and help plan for the future.

Antivirus and Anti-Spam
Antivirus and Anti-Spam

And your data will be protected by a solid cyber security foundation.

Antivirus licensing and Microsoft 365 anti-spam. Secure all your desktops, laptops and servers with the latest antivirus software - all included within your Managed IT Service.

Multi-factor Authentication. Get account security best practices, including two-factor authentication (2FA) for critical systems like Office 365 email accounts.

Updates on a schedule that works for you. We apply patches on a schedule that works for your business - avoiding disruption of critical working hours.

We keep track of every IT asset

We track, manage and build relationships between each of the IT assets in your IT environment. Then, we use this data to more rapidly diagnose problems as they occur.

IT Asset Management diagram

And best part? We share this data so you can reduce your costs.

We share full asset lifecycle visibility, you can predict and reduce costs. With all your costs, expiries and renewals in one place, you'll know exactly when assets need to be replaced or discontinued.

IT Budgeting - planning for license or warranty expiries

Power your IT strategy with measurable insights

We regularly benchmark your IT against hundreds of IT best practices. Then, we share the results with you in a commercially-focused report.

As we close the gaps, your IT will improve, and your people will work more efficiently.

Staff IT Problem Survey
Staff IT Problem Survey

But what do your staff think about IT?

Our IT Problem Survey is cleverly designed to uncover your team's number one IT frustration.

Responses from each individual are combined and categorised to shine a spotlight on common issues, called Problem Themes.

Then, we take a look at the most serious Problem Themes to uncover their root causes, and share the potential solution pathways (even if they extend beyond the IT that we manage).

Get started with a 30 minute 1 on 1 roadmap session

Take the first step toward a future where your IT works like a well-oiled machine. It's free, and only takes 30 minutes. Here's what you'll get:

  • Understand the process for engaging a Managed IT Service provider, and what the first 100 days will look like.
  • Insight into the IT Services market, and how to compare Managed Service Providers
  • Tips on what you can change today to immediately improve your IT systems, security, people or governance.
  • Instant clarity as to whether it makes sense to work with us.
Get in touch

Reach out, and a team member will be in touch within the next business day.

OR

"I know that when we pick up the phone to get help, the problem gets fixed. We don’t have to have a conversation about price. Our staff see Tekspace as part of our organisation."

Gruskin, Director of Investments at Omega Global Investors

Andrew Gruskin
Director of Investments, Omega Global Investors