When your IT helpdesk is under strain, your business suffers. But it all goes away when you outsource your help desk support to us.
It’s affordable. It’s fast. You can keep your existing team and cancel at any time.
Your IT helpdesk support team will be ready to go within 72 hours of making an enquiry. It’s really quick.
There’s no minimum term, so you can quickly and confidently stop or start your outsourced IT helpdesk as you need.
Whenever your people call, they’ll reach our expert helpdesk support technicians in Melbourne, Australia.
We’ll get your people through remote connectivity (VPN), home internet and computer set-up issues so they can be as productive as possible.
We’ll handle password resets and active directory account management so your team can focus on deeper technical challenges.
Get help solving IT problems with the systems that run your key business apps. This is especially useful if you plan on us sticking around for a while.
Our helpdesk support team can deal directly with your people and escalate to your team. Or, we can work on tickets in the background. The choice is yours.
Our IT helpdesk can work directly inside your PSA and RMM. Or, we can work within our own. Whichever works for you, works for us. We’re flexible.
From user on-boarding to account management – we minimise human error by following your documented IT processes and frameworks.
Your monthly investment is $40 multiplied by the number of staff who will have access to the IT helpdesk.
Your monthly invoice amount is based on the number of people who have access to helpdesk support. Assign us to teams, divisions or groups within your business.
There are thousands of unique business applications, so an additional amount is required to support them (other than MS Windows or the Office Suite). The amount is determined by the application and level of support.
Our process has been designed to help you clearly understand what you are buying, then quickly but smoothly transition your business to our care.
The goal of our first call is for you to walk away feeling confident that our outsourced IT helpdesk support is a good fit for your business.
We do this in several ways.
The call typically takes no more than 40 minutes.
It’s a great way to get a sense of what it will be like to work together.
By now, we know that we’re a fantastic fit.
Our helpdesk support leaders are experts in IT outsourcing.
We’ll work with you to learn more about the systems and processes our help desk will use to provide support, including:
And much more.
One of the great things about your new outsourced helpdesk support is that you decide how we’re introduced to your people.
We’ve done the hard work and prepared a series of welcome emails and video tutorials.
You can customise these as much as you like.
You can even decide whether they’re sent from us, from you, or not at all.
You have complete control.
By now, we’ve got a solid sense of your business, your people and how we’ll be supporting you.
It’s been only 72 hours and you’ve instantly expanded your existing IT help desk.
Your people aren’t stuck in a queue.
They’re dealing with friendly and competent help desk support engineers.
Their problems are being solved quickly and permanently.
Your business can finally function more efficiently.
There are literally thousands of apps out there.
So if you’d like for our IT helpdesk to support your business applications, we’d better get great at them.
We work with you to develop a short crash-course in business application basics, including:
These are some of the most common questions we get about outsourcing the IT Help Desk.
IT helpdesks are the first touch-point for all IT problems. Outsourcing simply means that a third-party is provides this layer of IT support. Simple problems get solved immediately. Tough problems get escalated to more senior people.
Our helpdesk support costs $40 per user, per month and you can cancel at any time. Some of our clients manage costs by assigning us to a team, group or division within their business.
If you need more help, check out our Managed IT Service which covers your business’ entire IT function. This includes the service desk, plus dozens of other services including network monitoring, governance and IT strategy.
Yes. This is essential. We plug straight into any of your existing systems and will diligently follow all of your documented processes.
Yep, we sure can. We can be the helpdesk support team that handles phone calls and tickets, or we can work silently in the background. The choice is yours.
Yes, absolutely. We’ll arrange an agreement with them to determine the lines of responsibility to make sure there’s no crossed wires or double-handling.