Ready in 72 hours

Your IT helpdesk support team will be ready to go within 72 hours of making an enquiry. It’s really quick.

Cancel at any time

There’s no minimum term, so you can quickly and confidently stop or start your outsourced IT helpdesk as you need.

100% local IT help desk

Whenever your people call, they’ll reach our expert helpdesk support technicians in Melbourne, Australia.

Melbourne Star
Allpress Espresso
Globe International
North Projects
IT Helpdesk Inclusions

Fast and friendly helpdesk support

Enable seamless remote working

We’ll get your people through remote connectivity (VPN), home internet and computer set-up issues so they can be as productive as possible.

User account administration

We’ll handle password resets and active directory account management so your team can focus on deeper technical challenges.

Core business application support

Get help solving IT problems with the systems that run your key business apps. This is especially useful if you plan on us sticking around for a while.

IT Help Desk: Fast and Effective

Get the full list of service inclusions

Enter your details below and we'll be in touch with a list of everything that's included in our outsourced IT helpdesk.
IT Helpdesk Options

We can work however you like

Direct or backend IT helpdesk

Our helpdesk support team can deal directly with your people and escalate to your team. Or, we can work on tickets in the background. The choice is yours.

We can use your service tools

Our IT helpdesk can work directly inside your PSA and RMM. Or, we can work within our own. Whichever works for you, works for us. We’re flexible.

We can follow your processes

From user on-boarding to account management – we minimise human error by following your documented IT processes and frameworks.

IT Help Desk Process: New Incident, Rapid Response, Escalated or Solved.
IT Helpdesk Pricing

Affordable, flexible pricing

$40 per person, per month

Your monthly investment is $40 multiplied by the number of staff who will have access to the IT helpdesk.

Scale as needed

Your monthly invoice amount is based on the number of people who have access to helpdesk support. Assign us to teams, divisions or groups within your business.

Business app support

There are thousands of unique business applications, so an additional amount is required to support them (other than MS Windows or the Office Suite). The amount is determined by the application and level of support.

Andrew Gruskin

Director of Investments, Omega Global Investors

“I know that when we pick up the phone to get help, the problem gets fixed. We don’t have to have a conversation about price. Our staff see Tekspace as part of our organisation.”

Our Process

We'll guide you at every step

Our process has been designed to help you clearly understand what you are buying, then quickly but smoothly transition your business to our care.

The goal of our first call is for you to walk away feeling confident that our outsourced IT helpdesk support is a good fit for your business.

We do this in several ways.

  1. Seeking to understand more about your business, the people we’re supporting and the role your technology plays.
  2. Mapping your needs to the scope of our outsourced IT helpdesk. This way, you can be sure that what you’re buying is a good fit.
  3. Sharing more about the team who will be supporting you, the way they work, who we are (including the other services we offer) and our culture.
  4. Answering any questions you might have about us, our help desk services or IT outsourcing more generally.

The call typically takes no more than 40 minutes.

It’s a great way to get a sense of what it will be like to work together.

By now, we know that we’re a fantastic fit.

Our helpdesk support leaders are experts in IT outsourcing.

We’ll work with you to learn more about the systems and processes our help desk will use to provide support, including:

  1. Your critical business applications.
  2. Any existing IT documentation and procedures (if any).
  3. Your Anti-Virus software.
  4. Your remote access (VPN) technology.
  5. Whether you’ve supplied laptops for your staff to work from home.
  6. Whether you’ve got a Bring Your Own Device (BYOD) solution.

And much more.

One of the great things about your new outsourced helpdesk support is that you decide how we’re introduced to your people.

We’ve done the hard work and prepared a series of welcome emails and video tutorials.

You can customise these as much as you like.

You can even decide whether they’re sent from us, from you, or not at all.

You have complete control.

By now, we’ve got a solid sense of your business, your people and how we’ll be supporting you.

It’s been only 72 hours and you’ve instantly expanded your existing IT help desk.

Your people aren’t stuck in a queue.

They’re dealing with friendly and competent help desk support engineers.

Their problems are being solved quickly and permanently.

Your business can finally function more efficiently.

There are literally thousands of apps out there.

So if you’d like for our IT helpdesk to support your business applications, we’d better get great at them.

We work with you to develop a short crash-course in business application basics, including:

  1. What the application does and the individuals or groups who use it.
  2. How users interact with it, including key workflows and the tasks they regularly perform.
  3. An overview of the underlying technology stack, how each component works and how we can access them.
  4. Any vendor contacts we can speak or escalate to, if needed.

Learn more or get started

Remember, your IT helpdesk can be ready to go within 72 hours of our first call.
Remember, your IT helpdesk can be ready to go within 72 hours of our first call.
IT Help Desk FAQ

Frequently Asked Questions

These are some of the most common questions we get about outsourcing the IT Help Desk.

What is an outsourced IT help desk service?

IT helpdesks are the first touch-point for all IT problems. Outsourcing simply means that a third-party is provides this layer of IT support. Simple problems get solved immediately. Tough problems get escalated to more senior people.

How much does it cost to outsource the IT helpdesk?

Our helpdesk support costs $40 per user, per month and you can cancel at any time. Some of our clients manage costs by assigning us to a team, group or division within their business.

What if I want more comprehensive IT support?

If you need more help, check out our Managed IT Service which covers your business’ entire IT function. This includes the service desk, plus dozens of other services including network monitoring, governance and IT strategy.

Can you work with my existing systems and processes?

Yes. This is essential. We plug straight into any of your existing systems and will diligently follow all of your documented processes.

Will you work with my in-house IT team?

Yep, we sure can. We can be the helpdesk support team that handles phone calls and tickets, or we can work silently in the background. The choice is yours.

Will you work with my existing IT service provider?

Yes, absolutely. We’ll arrange an agreement with them to determine the lines of responsibility to make sure there’s no crossed wires or double-handling.